As the COVID-19 outbreak continues to be a major concern, we are instituting new practices that will be put in place to manage our operation in the safest, most thoughtful way possible to protect our team members, guests, and vendors that are on property.
Downtowner has increased its precautionary measures on preventing the spread of COVID-19. We have executed a situational action plan and training program in place that will reduce the potential spread of the virus if we were to come into contact with a person who may have CODIV-19. These processes are based on both SNHD and CDC recommended guidelines. If you have any questions after reviewing this material or if you have any concerns, please do not hesitate to reach out to someone in management.
It is important that our team members feel comfortable coming to work and that our guests feel safe and welcome during their visit. If for some reason that isn’t the case, please make sure to reach out to one of our managers.
Registration/Front Desk and Lobby Procedures and Administration
For any questions regarding these policies, please ask to speak to a manager.
Please check the COVID section on our website to verify any policies, and changes to hours of operation.
Personal Protective Equipment (PPE): Appropriate PPE will be worn by all Downtowner team members based upon their role and responsibilities and in adherence to government regulations and guidance. When required, training on how to properly use and dispose of PPE will be provided. Every employee will be provided a face covering and required to wear that face covering when interacting with others or when in the common area. Gloves will be provided for employees whose responsibilities require them.
Hand Sanitizer: Hand sanitizer dispensers will be placed in high contact locations and the main office for employees to use. Sanitizer isn’t intended to replace hand washing, it is to supplement hand washing when a team member isn’t able to access a station to wash their hands. When possible, hand washing is always the preferred method with hot water and soap to mechanically remove any germs and bacteria.
Signage: Health and hygiene reminders, including hand washing reminders, will be placed throughout the property. Signage, with appropriate training and hygiene reminders, will be posted in break rooms. Such signage may include reminders about the proper way to wear, handle, and dispose of face coverings and gloves; proper handwashing, coughing, and sneezing techniques; and a reminder to avoid touching your face.
Social Distancing: Guests will be advised to practice social distancing by standing at least six feet away from others while standing in lines, using elevators, or moving around the property. Common area tables and seating will be arranged to permit and encourage social distancing. Employees will be reminded not to touch their faces and to practice social distancing by standing at least six feet away from guests, tenants, vendors, and other employees whenever possible. Container Park will comply with local or state mandated occupancy limits.
Employee, Vendor, Tenant, and Guest Health Concerns: Our employees have been given instruction on how to respond to and report incidents where someone on the property could reasonably have been exposed to someone who is presumed to have tested positive for COVID-19. Employees are instructed to stay home if they do not feel well. If employees begin to exhibit any of the symptoms of COVID-19 while at the property, they are instructed to immediately notify their manager.
General Team Member Guidelines
Case Notification: If we are alerted to a presumptive case of COVID-19 at the property, we will work with local health officials and SNHD to follow the appropriate actions recommended.
Practices for Employee Protection
Office Access: Due to the limited size of the office, we will observe a “soft open.” Access to the office will be limited to three people at a time whenever possible. Public access to the office will be provided in cases where an in-person conversation or appointment is necessary. If a conversation is necessary, all team members involved will wear PPE and practice social distancing rules.
Contractor/Vendor Relationships: Downtowner will ask all vendors to stagger arrival times and get prior approval from management prior to coming on site. Vendors must not be on property during peak periods 2:30pm – 6pm. This will help with limiting congregation. Pursuant to their respective contracts, the vendors will be responsible for day-to-day management of the provided guidance.
Employee Responsibilities and Guidelines: In an effort to maintain a clean and safe environment for all, team members are advised to stay home if they aren’t feeling well. You will not get points if you call out for having COVID-19 symptoms. We will ask our employees and those of our vendors to only come to Downtowner if they are fever free for the last 72 hours (without taking any fever suppressant medication) and without any of the following symptoms:
In addition, while in Downtowner common areas, our employees and our vendors’ employees will wear face coverings that cover the nose and mouth. Employees will be allowed to wear their own personal protective equipment if they prefer. Please refer to the COVID-19 People Ops policy for more information.
Hand Washing: The CDC informs that thorough hygiene practices and frequent handwashing with soap is vital to help combat the spread of the virus. Employees should wash their hands for at least 20 seconds (or use sanitizer when soap and water is not available) every 60 minutes or in the following situations:
Maintain Social Distancing: Employees should make every effort to maintain social distancing guidelines while at work. For example:
Cleaning: Employees should do their part to keep shared surfaces clean. For example:
Cleaning Products and Protocols
Reactive Cleaning Protocol: In the event we are notified of a presumptive case of COVID-19, the area will be thoroughly cleaned and disinfected, including touchpoints up to eight feet above the floor.
Public Spaces and Communal Areas: The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-touch surfaces including but not limited to, door handles, public restrooms, dining surfaces, counters, seating areas, condiments, elevators and elevator buttons, and stair handrails. These areas should be cleaned every hour or between each guest use.
Restrooms: Industry-leading cleaning and sanitizing protocols are used to clean public restrooms, with attention to high-touch surfaces including but not limited to, stall doors, toilet seats and handles, door and furniture handles, water faucet handles, and flooring. All restrooms should be sanitized hourly.
Back-of-House: The frequency of cleaning and sanitizing will also increased to every hour in the back-of-house areas including all handles, knobs, horizontal surfaces.
Work Stations/ Work Posts: Employees will be provided with cleaning supplies to clean their personal areas and to sanitize all touchpoints following a visitor contact. If work posts are used by any tenant or guest, the work post must be cleaned and disinfected. Shared office equipment should be wiped down by employees before and after use. Moving forward we should only have one bartender behind the bar at a time to segregate work stations.
Shared Equipment: Shared tools and equipment will be sanitized before, and after each shift or anytime the equipment is transferred to a new employee. This equipment includes phones, radios, computers, maintenance tools, keys, time clocks, vacuums, pressure washers, and all other direct contact items. There must be no shared food and beverages including coffee.
Porter – Common Area: Disinfect high-touch surfaces within the interior and exterior of Downtowner.
Cleaning & Sanitizing Protocol:
The following common areas to be sanitized between each guest/ guest use:
The following common areas to be sanitized at every hour:
The following common areas to be sanitized at least once every four hours:
The following areas will be cleaned and sanitized as follows:
Personal Protective Equipment
Physical Distancing Protocol